FAQs

For ordering online we have simple guide to help you through the process.

Once you decide which style of roller you prefer, you will be guided through the ordering process online. Our system can automatically determine your install requirements based on a few details you will provide. We have developed our systems to be easily configured to each unique install.

Don’t know  your specifications yet? Don’t worry. Just select "No" to skip or “I don’t know” and we’ll take care of your inquiry. Still not sure? Get in touch and we’ll get the ball rolling. Our friendly team is always available to provide extra information to help you make the best decision.

If you're a little handy on the tools, installing our systems will be an enjoyable project. Our systems are supplied with very clear, detailed instructions with illustrations. Technical specifications are also available for builders and architects.

Installing our systems will be a routine job for any builder or handyman.. Most tradespeople have experience with installing some form of barn door system and they will find our systems logical and efficient to install.

We recommend using our installation tools to make the process quick and reduce the risk of damaging your door and wall.

Our service doesn’t stop when your system is sent out—you’ll have access to continued customer support for any installation or operation queries. We’re always happy to help be it yourself, your installer or builder. 

Note: We can be reached by phone however email is preferred for a quicker response by one of our team.

The track length is determined by your door width and your opening size.  To determine the minimum length track required for your door see our Technical page for further information.

It’s best to have a track as close as possible to the length calculated on the Technical page. A track too short can often not look right once installed, and a track too long can result in the safety stops fitted to the ends of the track to not be effective.

Remember, this is a guide to allow you to choose a suitable length.  Often your calculated length will fall between two available sizes and it is recommended to select the longer length if this is the case.

Our ordering process is designed to enable us to custom configure each system for a hassle free and accurate installation.  If you require any extra items such as soft close or gib inserts, those items are added to your order at the size you specified in the order process. 

However, there are a couple things to consider before you place your order:

Track length: The required length is not always as simple as 2x your door width. See our Technical  page for further information.

Clearance: This is a critical step to ensure adequate clearance is achieved based on the style of roller selected, door thickness, and any skirting/architrave used. Our systems are designed to easily adjust clearances using Clearance Spacers so if you don't know this information at this stage it’s not a problem. Simply selected “I don’t know” during ordering and this can be sorted at a later time. 

GIB Inserts: When fixing a track over GIB (or any plasterboard), heavier doors will compress the plasterboard resulting in sagging of the track and door. Using GIB Inserts creates a solid surface between the track standoffs and timber behind the wall.  This is recommended for doors over 50kg.

There is no ‘standard’ thickness for sliding doors, however as a guide, most door makers will make barn doors around 35-40mm thick. Skirting, architrave, and any items such as electrical sockets the door needs to clear must also be considered. 

During the ordering process we automatically calculate if your system requires more or less clearance based on the details you provide.  If any clearance spacers are required, the best suited option will be added to your order. 

See our Technical page to determine if Clearance Spacers are required based on your door thickness and skirting/architrave thickness.

Our system is designed to be configurable to any setup you may have. Any extra components such as GIB Inserts and Clearance Spacers are available to make installation as simple and secure as possible.

Suggested installation items are automatically selected during the ordering process. If Clearance Spacers are recommended, you’re welcome to deselect this option and use a timber packer behind the track instead.  

As for GIB Inserts, the choice is yours. Keep in mind you may experience sag over time with heavy doors that compress the plasterboard if GIB Inserts are not used. This can result in reduced life of your hardware and interference between the door, wall and floor.

We recommend Heavy Duty Soft Close and GIB Inserts for doors over 50kg or when you simply want that extra piece of mind.

Yes, however this is a process that involves a lot of extra work. You can read more on our blog about custom colours.

We provide pricing for custom colour on a case by case basis. For a guide, custom colouring a 2m single system will cost around $395 incl. GST and we may require up to 4 weeks to complete the order. Get in touch with our team to discuss options for your project.

Yes, this is becoming more popular especially in spaces that traditional hinged doors take up valuable space.

The most important factor to get right when using sliding barn doors in bathrooms or bedrooms is privacy. A large clearance or small overlap (how much the door covers the wall) will create a greater viewing angle through the gap. Clearance Spacers may be required to get this clearance to the optimum amount.

This is a personal choice and largely depends on what and who will be using the door and the frequency of use. You can read more about Soft Close and watch our video to see the benefits.

We always recommend adding Soft Close to any system that is being used frequently (lounge doors, bathroom doors, hallway doors), or any doors used by guests and especially children! This is because people not familar with the door may tend to slide the door and let go meaning it will hit the stops and bounce back. With Soft Close fitted the door will catch and latch itself in the same postion, everytime.

95% of all systems we sell have Soft Close fitted which means less wear on your system, no slamming doors, and quiet controlled stopping.

Not fitting Soft Close may result in extra work as the safety stops required on both ends of the track may require reallocating. This may require holes to be drilled in the track rail.

As we make our Soft Close kits to integrate specifically with our tracking systems, fitment is easy during installation. If you choose to add Soft Close to your system at a later date you may need to remove the track to allow fitment.

You’ll need an electric drill, drill bits (wood type spade bits are preferred), Allen (hex) keys, level, pencil, and a tape measure. Masking tape and a second pair of hands are also helpful.

See our tools available to make the job quick and clean.

Each system includes a door guide so you will need to groove the bottom of the door. This requires a router for best results. If your door is being made it may be worth asking for the groove to be processed during manufacturing.  See our Technical page for more information.

Yes, we have alternative solutions to enable fixing into masonry walls. Get in touch so we can discuss a suitable solution.

All tracking systems are required to be attached securely onto timber or masonry. It is not possible to have hole spacings along the track that line up with everyone's stud spacing as it depends on not only the stud spacing but also where the track is positioned in relation to the studs.

Ideally, you will have a lintel that runs over the top of the door opening. Keep in mind, if you are retrofitting a sliding door, this lintel will often not go past the opening—it pays to check what sits behind the wall for the entire length of the track.

We do not recommend the use of GIB anchors. As a last resort these can be used on light doors, however we never recommend using more than one anchor over a 1200mm span.

If there’s a lack of timber in the wall, the best option is to use a timber backing board which is a strip of timber fixed securely to the wall. This then allows a solid medium to fix the tracking system into.  It’s worth noting this will increase the standoff clearance off the wall and needs to be factored in when calculating optimal clearance.

When building or renovating, it’s recommended to install a lintel or nogging that runs the length of the tracking system you plan to use. The centreline where the track screws will be fixed into the wall will need to be at a height that is: 

Door Height + 50mm. 

For example, if your sliding door is 2m high, the track will be fixed at a height of 2m + 50mm (2050mm).

All of systems we offer are are top hung therefore require a guide at the bottom. A groove in the bottom of the door enables the use of the included door guide which screws to the floor.

An alternative solution is a wall mounted guide which is suitable for installations where fixing a guide to the floor is not feasible. These still require a groove in the door to work.

Other guides are available that do not require a groove. The downside is these are visible as they guide both sides of the door.  See our options here.

Our sliding door systems are designed by us specifically for interior use. Some people choose to use our systems externally as they are built tough.  We use a finish that complements interior spaces, therefore withstanding the harsh exterior conditions of New Zealand is not our top priority. No warranty will apply if used in exterior conditions.

All payments are processed via Stripe using your credit or debit card. Stripe is a market leading secure checkout for New Zealand payments. No payment information is seen or held by us. Further information about Stripe can be found at https://stripe.com/nz

If you prefer to use a bank deposit please contact us and we can send you an invoice with bank details.

All orders are shipped out through the Aramex (previously Fastway) courier network. For all door system orders we charge a flat rate of $19.50 per order (domestic and rural).  

Small items such as handles are charged at a flat of $9.50 per order.

We deliver to rural zones at no extra charge however please note: ORDERS OVER 1.5m CANNOT BE DELIVERED TO RURAL ADDRESS. 

Aramex uses different rural zones to NZ Post so it pays to check your zone first: https://maps.fastway.co.nz - enter your address and check if delivery is STANDARD or RURAL.

If your address is rural and your track system is over 1.5m your package WILL NOT be delivered and you will need to talk to your local depot to arrange collection. We will not be able to rearrange delivery to another address.